International Shipping Policy
Last Updated: [01/01/2025]
At K&K Enterprises, we take pride in delivering our high-quality horse saddles and leather bags to customers worldwide. Please review our international shipping policy to understand our process, shipping times, costs, and other important details.
Shipping Destinations
We offer international shipping to most countries. However, due to certain regulations and restrictions, we may be unable to ship to some locations. If you are unsure whether we can ship to your country, please contact our customer support team at [email/contact information].
Processing Time
- Ready Product Orders are typically processed within 2-3 business days after payment confirmation.
- Made to Order are typically processed within 7-10 business days after payment confirmation.
- Custom or made-to-order products may require additional processing time. Estimated processing times will be communicated at the time of purchase.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Estimated Delivery Time
We use reliable courier and postal services for international shipping. Estimated delivery times vary based on the destination and shipping method chosen at checkout:
- Standard Shipping: 10-25 business days
- Express Shipping: 5-7 business days
Please note that delivery times are estimates and may vary due to customs clearance, local postal delays, or unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on the destination and selected shipping method. Additional charges may apply for oversized or bulk orders.
Customs, Duties & Taxes
- International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
- These charges are the responsibility of the customer and are not included in the product price or shipping cost.
- We recommend checking with your local customs office for information on applicable duties and taxes before placing an order.
Tracking Information
- Once your order has been shipped, you will receive a tracking number via email.
- Tracking updates may take 24-48 hours to reflect on the courier’s website.
- If you experience any issues with tracking, please contact our support team.
Shipping Restrictions
Some products may have shipping restrictions based on destination country laws and regulations. If we are unable to ship a particular item, we will notify you and offer an alternative solution or a refund.
Lost or Delayed Shipments
- If your package is delayed beyond the estimated delivery time, please reach out to us.
- In case of lost shipments, we will coordinate with the shipping provider to resolve the issue. Claims for lost or undelivered orders must be reported within 30 days from the shipment date.
Returns & Refunds for International Orders
- We accept returns within [10] days of delivery, provided the item is unused and in its original packaging.
- Return shipping costs for international orders are the responsibility of the customer unless the item received is defective or incorrect.
- Refunds will be processed once we receive and inspect the returned item.
Contact Us
For any questions regarding our international shipping policy, please contact us at:
Email: [info@kandkenterprises.in]
Phone: [+918960551047]
Website: [www.kandkenterprises.in]
We appreciate your trust in K&K Enterprises and look forward to serving you!