Return and Refund Policy
Last Updated: [01/01/2025]
At K&K Enterprises, we strive to provide high-quality horse saddles and leather bags to our valued customers. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
Returns
- We accept returns within [7] days from the date of delivery.
- To be eligible for a return, the item must be unused, unworn, and in its original packaging with all tags and accessories included.
- Customers must provide a valid proof of purchase (receipt or order confirmation email).
- Certain items, such as custom-made or personalized products, are non-returnable unless they arrive damaged or defective.
Return Process
- Request a Return: Contact our customer service team at [info@kandkenterprises.in] with your order details and reason for return.
- Approval & Instructions: If your return is approved, we will provide you with return shipping instructions.
- Ship the Item: The customer is responsible for return shipping costs unless the item was incorrect or defective.
- Inspection & Processing: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return.
Refunds
- If your return is approved, a refund will be processed within [10] business days to the original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.
- If you have not received your refund within the expected timeframe, please check with your bank or payment provider before contacting us.
Exchanges
- If you received a defective or damaged item, we offer free exchanges for the same product.
- If you wish to exchange for a different item, please initiate a return and place a new order separately.
Non-Returnable Items
- Custom-made or personalized products
- Items purchased on final sale or clearance
- Used or damaged items (unless received in defective condition)
Cancellations
- Orders can only be canceled within [24] hours of placing the order. Once processing has started, cancellations may not be possible.
Contact Us
If you have any questions or need assistance with a return or refund, please reach out to us:
Email: [info@kandkenterprises.in]
Phone: [+918960551047]
Website: [www.kandkenterprises.in]
We appreciate your trust in K&K Enterprises and are committed to providing you with the best service possible.